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How to Manage Employees Who Manage
How many of the employees whom you manage are responsible for managing
others? If you expect them to become as hands-on as you, you have to spend
some time up front talking with each of them to prepare them. Focus on
your managers intensely until they are up to speed and playing the new
highly engaged management role you need them to play.
Explain to each manager that just as you are working hard to be a better
boss, she needs to do the same. Just as you are learning to talk like a
performance coach, to customize your approach to every person, to meet
with the employees who report to you every day, to spell out expectations
more clearly, to track performance, to help employees earn what they need,
your managers must do the same with their people.
From now on, you'll need to manage how they manage, every step of the way.
In your regular one-on-one management meetings with them, focus on exactly
how each manager is doing the hard work of managing. Ask probing questions
about each employee your manager is supposed to be managing: "When did you
last meet with employee #1? What did you hope to accomplish? What did you
talk about? What is #2 working on? What did #3 do last week? What guidance
and direction did you give #4? What are #5's current goals and deadlines?
What notes did you take down in your manager's notebook? May I take a look?"
If you want your managers to focus on something in particular with one or
more of their employees, spell that out.
In the early stages of teaching your managers to be hands-on, you may even
want to sit in on some of your managers' one-on-one meetings with their
employees to monitor and track their performance. But let the manager do
the managing. You should simply listen and take notes, so that you can
give your manager feedback after the meeting. That doesn't mean you can't
give feedback directly to your manager's employee while you are there.
Just make sure to keep your comments brief and turn things right back over
to the manager you are managing.
Of course, you'll also need to talk to your managers about their
nonmanagement tasks, projects, and responsibilities. But remember, every
manager's first responsibility is managing. So that should be a huge area of
focus as you manage managers.
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Fight the Undermanagement Epidemic!
Be a great boss!!
| STEP 1: |
Get in the Habit of Managing Every Day |
| STEP 2: |
Learn to Talk Like a Performance Coach |
| STEP 3: |
Take It One Person at a Time |
| STEP 4: |
Make Accountability a Real Process |
| STEP 5: |
Tell People What to Do and How to Do It |
| STEP 6: |
Track Performance Every Step of the Way |
| STEP 7: |
Solve Small Problems before They Turn into Big Problems |
| STEP 8: |
Do More for Some People and Less for Others |
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