THE CUSTOMER SERVICE INTERVENTION book

Are you struggling every day to turn frontline people into great service teams? Do you feel a sense of urgency about improving customer service? It's time for an intervention. THE CUSTOMER SERVICE INTERVENTION offers a practical, step-by-step program that will teach you how to quickly assess the effectiveness of your staff... launch an intervention to keep your staff service savvy... and seize opportunities every day to improve the quality of every customer interaction. The book is organized into two sections - the Big Picture, an overview of everything you need to know about developing customer service experts, and the Customer Service Intervention Program, a training guide filled with scripts, exercises, tools, and implementation ideas that will keep your team buzzing about customer service for months to come.

176 pp / Paperback / HRD Press, 2004 / $14.95

• Place an online order for the book

FEATURED
BOOKS:

Bruce Tulgan's new book, IT'S OKAY TO MANAGE YOUR BOSS (purchase advance copies of the book at Amazon.com, Barnes & Noble.com, or Borders.com)

Bruce Tulgan's recent best-seller, IT'S OKAY TO BE THE BOSS (purchase copies of the book at Amazon.com, Barnes & Noble.com, or Borders.com)

Bruce Tulgan's book, NOT EVERYONE GETS A TROPHY: HOW TO MANAGE GENERATION Y (purchase copies of the book at Amazon.com, Barnes & Noble.com, or Borders.com)

TRNG MATLS:

29-minute Not Everyone Gets a Trophy™ training video on DVD featuring Bruce Tulgan

27-minute It's Okay to Be the Boss™ training video on DVD featuring Bruce Tulgan

It's Okay to Be the Boss™ printed training materials

10-part, 49-lesson It's Okay to Be the Boss™ video training program on CD featuring Bruce Tulgan

FREE NEWSLETTER:

The current issue of Bruce Tulgan's free video newsletter and all the back issues

RECENT AWARDS:

On 8/13/09, Bruce was awarded Toastmasters International's most prestigious honor, the Golden Gavel. This honor is annually presented to a single person. Past winners have included Marcus Buckingham, Stephen Covey, Deepak Chopra, and Tom Peters. Click here for a complete list of past winners.

In October 2009, Bruce Tulgan was named to the Thinkers 50 rising star list (also known as the Guru Radar). The Thinkers 50 is the definitive global ranking of the world's top 50 business thinkers. Click here to see Bruce's video interview for the 2009 Guru Radar.

WORKPLACE STUDY:

We released a new workplace study in March 2010. The study shows that the most effective business strategy in 2009 was increased supervision and management.