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Productivity and quality
are not the only reasons to empower individuals in the new workplace: Speed
is the other critical factor in today’s fast-paced business world.
A high level of employee self-management is necessary in order to seize
market opportunities before they disappear, to beat consistently the competition
to the marketplace, and to achieve rapid turn-around rates on products
and services. Complicated lines of authority slow everything down.
Empowerment has been a big topic among management thinkers throughout the
1990s because it is a business imperative---the key to speed, quality,
and productivity.
However, simply telling employees
“we want you to treat this project like your own little business” is not
enough to create real empowerment (especially if managers don’t really
mean it). The situation is further complicated by today’s fluid work
environment, in which so many of the most valuable workers are in constant
motion. So many employees may be just passing through your organization--working
for one- to three-year tours of duty, as independent contractors, as temps
or consultants, or serving you on an outsourcing basis. In the JUSTinTIME
workplace, organizations need systems to help managers integrate fluid
talent quickly and effectively on an ongoing basis without disrupting work-in-progress
and the longer-term core-group employees. |
| PRACTICE ONE Teach
everyone in a position of supervisory responsibility the best practices
for managing people (effective delegation, coaching-style FAST Feedback,
and rewarding desired performance immediately) and hold managers accountable
for those practices.
PRACTICE TWO Follow
these principles of effective delegation: (1) Assign every tangible
result to an owner and make certain every result-owner accepts 100% responsibility
at the time of delegation. (2) Attach a concrete deadline to every tangible
result, regardless of scope. (3) Spell out all the parameters, guidelines,
and specifications at the time results and deadlines are assigned.
PRACTICE THREE For longer-term
projects, require result-owners to create and submit plans of action including
intermediate goals and deadlines, as well as the concrete action-steps
necessary to achieve each intermediate goal. Result-owners should
report to managers on intermediate goals and deadlines as they occur; and
be prepared to adjust goals and fine-tune action plans as necessary.
PRACTICE FOUR Provide resources and training
to support effective self-management, such as readily available (remote
control) learning programs, time and project management software, and coaching
style FAST Feedback to keep people moving in the right direction.
|
| Managing Editor, Ruth Gutman
E-mail: ruthg@rainmakerthinking.com Ph: 203.772.2002 X103 Web site: http://www.rainmakerthinking.com |
Thirty-seventh Edition, January 1999
COPYRIGHT, RainmakerThinking, Inc. 53 Lawrence Street-Suite One New Haven, CT 06511 Fx: 203.772.0886 |