Most people work harder and more effectively in direct proportion to their sense of ownership in their work. This is even truer for the new “free agent” workforce---the most entrepreneurial workforce in history. To bring out the very best in people, managers must have precise answers: Where does each employee’s responsibility begin and end? Where does each employee’s creative freedom begin and end? For which tangible results will each employee be held accountable? What results must each employee achieve to receive credit and rewards?

Productivity and quality are not the only reasons to empower individuals in the new workplace: Speed is the other critical factor in today’s fast-paced business world. A high level of employee self-management is necessary in order to seize market opportunities before they disappear, to beat consistently the competition to the marketplace, and to achieve rapid turn-around rates on products and services. Complicated lines of authority slow everything down. Empowerment has been a big topic among management thinkers throughout the 1990s because it is a business imperative---the key to speed, quality, and productivity.

However, simply telling employees “we want you to treat this project like your own little business” is not enough to create real empowerment (especially if managers don’t really mean it). The situation is further complicated by today’s fluid work environment, in which so many of the most valuable workers are in constant motion. So many employees may be just passing through your organization--working for one- to three-year tours of duty, as independent contractors, as temps or consultants, or serving you on an outsourcing basis. In the JUSTinTIME workplace, organizations need systems to help managers integrate fluid talent quickly and effectively on an ongoing basis without disrupting work-in-progress and the longer-term core-group employees.

 
PRACTICE ONE Teach everyone in a position of supervisory responsibility the best practices for managing people (effective delegation, coaching-style FAST Feedback, and rewarding desired performance immediately) and hold managers accountable for those practices.

PRACTICE TWO Follow these principles of effective delegation: (1) Assign every tangible result to an owner and make certain every result-owner accepts 100% responsibility at the time of delegation. (2) Attach a concrete deadline to every tangible result, regardless of scope. (3) Spell out all the parameters, guidelines, and specifications at the time results and deadlines are assigned.

PRACTICE THREE For longer-term projects, require result-owners to create and submit plans of action including intermediate goals and deadlines, as well as the concrete action-steps necessary to achieve each intermediate goal. Result-owners should report to managers on intermediate goals and deadlines as they occur; and be prepared to adjust goals and fine-tune action plans as necessary.

PRACTICE FOUR Provide resources and training to support effective self-management, such as readily available (remote control) learning programs, time and project management software, and coaching style FAST Feedback to keep people moving in the right direction.


Managing Editor, Ruth Gutman
E-mail: ruthg@rainmakerthinking.com
Ph: 203.772.2002 X103
Web site: http://www.rainmakerthinking.com
Thirty-seventh Edition, January 1999
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