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JUSTinTIME Staffing - By Bruce Tulgan Throughout most of the industrial era and until recently, the dominant staffing model for most employers was based on long-term employment relationships with long-term employees. Employees were expected to start in entry-level positions appropriate to their skills and credentials and then, over time, move their way up the ladder. The key features of this model were stability and predictability. Staffing strategy was all about planning for openings in an otherwise static organization chart. With slight adjustments, the positions on the chart remained the same -- like the positions on a sports team. Only the people who filled those positions would change periodically -- like the players on a sports team.
But in today's quickly changing marketplace, where employers can never
predict what is just around the corner, the old-fashioned long-term
employer-employee relationship just doesn't fit. The key to continued
success for companies today is the ability to adapt rapidly to new
circumstances -- whether they are unexpected market opportunities or
suddenly vanishing market opportunities. Depending on the circumstances,
staffing may have to expand rapidly or contract rapidly -- or both at the same
time. Certain skills may be required all of a sudden and others just as
suddenly may be no longer necessary. What's more, there is no reliable way
to predict these sudden shifts. Nor is there a reliable measure of how
long a particular employer will need to be staffed-up or staffed-down in
a particular segment of its workforce. In the new economy, staffing needs
will be in constant flux. Employers must gear their staffing strategies
around coping with this reality.
To meet unpredictable staffing needs on an as-needed basis, employers must
move toward a more fluid staffing model. Most organizations have already
done this by utilizing temps, independent contractors, outsourcing, and
so on. But their organization charts do not reflect it, nor do their
expectations about relationships with their employees, nor do their
management practices and rewards systems. The most important ability of
a manager nowadays is being able to get the best work out of the best
people consistently -- wherever, whenever, and however the best people can
contribute the most work at the highest levels of speed and accuracy.
1) Shrink your core group. And retool your organization so it can thrive
with a very small number of full-time, long-term, on-site employees. |
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Managing Editor, Karen Unger
E-mail: karenu@rainmakerthinking.com Ph: 203.772.2002 x100 http://www.rainmakerthinking.com |
Forty-fifth Edition, September 1999
COPYRIGHT, RainmakerThinking, Inc. 53 Lawrence St.-Suite One New Haven, CT 06511 Fx: 203.772.0886 |