RainmakerThinking is proud to present exclusive excerpts from Bruce Tulgan’s new book, Winning the Talent Wars (coming soon from W.W. Norton).

Among the worst days are the ones when an individual comes into your office and says, "Thanks for everything. I’m leaving for a new opportunity." This is somebody you really value, somebody you’ve invested in for weeks or months or years. And that person is going to be walking out the door with your investment. But, "No hard feelings."

You can’t help but have hard feelings. It’s debilitating to have an unexpected departure on your team. Everybody has to scramble to fill in the gaps. No matter how much everybody scrambles, details slip through the cracks.


The talent wars cannot be won by out-bidding other employers.
  Of course the leaders in your organization, like those in every other company, are focused on the talent wars. And they know that turnover is the crux of the problem. But turnover reduction programs have been limited in their effectiveness because they are usually focused on two things: (a) creating financial incentives for people to stay, and (b) becoming an "employer of choice," that is, a company that is such a pleasure to work for that nobody would want to leave. The problem is that these kinds of retention strategies thrust employers into bidding wars with other employers. Who can offer more money? Who can offer more perks? And who can offer money and perks in ways that are tied to or encourage longevity of employment?

The talent wars cannot be won by out-bidding other employers. Business leaders who try this strategy will win a few battles, but they are destined to lose the war because their long-term employment model makes them sluggish. Routinely, they will find themselves bloated when they need to be lean; and too lean when they need more people. Instead of figuring out how to operate successfully in an increasingly fluid labor market, they are trying to hold back the tide with money.

By bidding against their employee’s competing career options, such business leaders are missing the point. The real problem most employers face in retaining their best talent is that they offer a rigid one-size-fits-all long-term career path. It is this anachronism that their talent is fleeing. Instead of thinking about changing their approach to employing people, these employers have decided to pay through the nose so they can employ people the same way they always have. The problem is, with so many employers engaged not just in retention efforts, but also in massive recruiting efforts, the retention bidding wars turn into recruiting bidding wars. It’s a vicious cycle, driving up the cost for these organizations of employing the best people, without increasing retention very much at all.

Effective employers in the new economy are avoiding wage pressure by employing people in sync with the fluid market. They employ people only when they are needed and pay them what they are worth on the market one day at a time, rather than trying to make long-term employment and pay deals that are insulated from market forces.  

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Cynthia Conrad, Managing Editor
E-mail: cynthiac@rainmakerthinking.com
Ph: 203.772.2002 x106
Sixtieth Edition, October 6, 2000
COPYRIGHT, RainmakerThinking, Inc.
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